DELIVERY, RETURNS & PRIVACY

DELIVERY

Delivery is currently to the United Kingdom only.

 

It is our aim to have your items despatched within 3-5 working days of receiving your order. In the unlikely event of a delay, we will always contact you by email to let you know.

RETURNS

We really hope you love your purchase but if you would like to return an item, please contact us by email at sales@ourownhome.co.uk within 14 days of receiving your order. 

 

Any returned Items must be in perfect condition, unused and with it's original packaging.

 

Postage for returns is at your own cost and we will not be able to refund this.

If items are being returned due to being damaged then please keep hold of them as we will require photographic evidence of this.

homeware, home decor, interior

PRIVACY POLICY

Our Privacy Policy describes how your personal information is collected and used when you visit our site ‘ourownhome.co.uk’.

 

Personal information we collect:

When you visit our site, we automatically collect information that is relevant for the purposes for which we intend to use it. Data is automatically collected via “cookies”, “web beacons”, “pixels” and “log files”.

 

  • “Cookies” are generally small text files, given ID tags that are stored on your computer’s browser. For more information about cookies, visit: http://www.allaboutcookies.org.

  • “Web beacons” and “pixels” are electronic files that collect information about how you browse our site.

  • “Log files” track actions on the site and collect data such as your IP address, internet service provider, date & time stamps etc.

 

How we use your personal information:

We use the information you give to us to generally fulfil orders you place through our site; this includes the processing of payment information and arrangement of delivery of your order. And in line with the preferences you have stated, we contact you to provide you with advertising information relating to products and offers.

 

Sharing your information:

Our website is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

We also use Google Analytics to help us understand how our customers use our site, you can read more about how Google uses your information here https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

 

Changes:

We reserve the right to modify this privacy policy at any time. Changes and clarifications will take effect immediately upon their posting on the website. If we make changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

 

Contact us:

For more information about our privacy practices, if you have questions or if you would like to make a complaint, please contact us by email at sales@ourownhome.co.uk.